Are you ready to grow your small business? An answering service is a big step in the right direction. Now that you’ve made the decision, it’s time to choose a great service. While a good call center will answer your customer calls and take down messages, a great one will be a partner in your business. An answering service can be a partner in your business, but how do you choose a great one? Here’s a guide to help you narrow the search. Click To Tweet
Small Business Answering Service
When looking for a telephone answering service, it’s easy to be overwhelmed by the number of companies that show up on your Google search. Ensuring you have polite, professional employees to handle customer calls is extremely important. Here’s how to choose the best answering service for your small business:
Once you have narrowed your search, ask for referrals. This is recommended because it will give you insight into the type of industries they have experience with and kinds of calls they manage daily. Contact at least 3 referrals to get a better understanding of their business practices. If the company is hesitant or cannot provide you with any referrals, move on.
Ask About Employee Training
Don’t be afraid to ask questions about the people answering the phone. Here are some great questions to ask:
- Do operators answer in-house or remotely?
- What’s the average number of years staff members have been with the company?
- Are operators trained in the specifics of your business?
- Are there quality assurance practices in place? If so, what specifically is being measured?
Get a List of Available Services
An answering services’ features and services are dependent on their resources and technology. Before you speak with a small business answering service, make a list of the services and features you need. This will help you prioritize your needs and wants. These services might include lead qualifying, 24/7 customer support, or transcriptions. Most features should be included in the price.
Pro Tip: Make sure that any additional answering service fees are explained upfront so there are no unpleasant surprises.
Your answering service serves as the gatekeepers of your business, brand, and reputation. It’s critical to make a great first impression with a knowledgeable person on the other end of the phone line.