Your Guide to Live Answering Services

In this busy day and age, phones are ringing left and right when business is making big strides. If you’re a business owner handling multiple phone calls a day and need calls answered after business hours, a live answering service will be the right solution. 

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When customers call and a trusted live receptionist answers the phone, they receive a high-quality level of service every time. Call centers can greatly improve the efficiency of work operations for small businesses. 

No Missed Calls

Outsourcing your calls to a professional phone answering service will give you the opportunity to offer a higher level of customer service. No matter how big or small your company or practice is, missed calls can cause delays in service and greatly affect your retention rate.

Pro Tip: Don’t underestimate the drawbacks of missing a phone call! A phone call missed is a potential customer lost.

After Hours Maintenance & Emergencies Handled

Working in something fast-paced like the healthcare or veterinary field requires consistent communication between clients. If your clients are unable to reach you at their most critical time, valuable relationships may be put in jeopardy. If an emergency call arises, a live operator needs to be on the other end.

Employee Assistance Anywhere, Anytime

No matter the industry, a live answering service team is highly skilled in learning your business and answering your calls the way you want them to be answered. Oil and gas industry jobs require work alone situations to be handled carefully, which is where you can rely on a live answering service to get the job done.

Calls Handled with Confidence

From appointment scheduling to assisting with maintenance calls, a receptionist service can be of great assistance to businesses with high call volumes. Make sure your clients’ requests are handled promptly with each phone call to gain business through customer loyalty and satisfaction. 

Join the conversation to learn more about answering services offered by VoiceLink Communications.