Answering Service Blog
How to Use a Call Center Company to Accelerate Your Business Growth and Create a Culture of Exceptional Value
Job Hunting: 7 Common Interview Questions & Answers
If you’re looking for a place to work, you understand how challenging the world of job hunting is. And once you’re able to land an interview, you face a new challenge: questions that sometimes seem confusing or not entirely relevant. How can you navigate the strange...
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Happy Thanksgiving from VoiceLink Communications!
Whether you’re new to VoiceLink Communications or you’ve been with us for a while, we want to wish you a happy Thanksgiving! It’s time to take time off work, enjoy a great meal, and spend time with your family. What are you thankful for this year? Here’s what the team...
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Work Smarter, Not Harder: The Meaning Behind the Quote
We’ve all heard the famous quote “Work smarter, not harder”. In general, we all understand what it means. But how does it apply practically to the workday or to our daily lives? What does it actually mean to work smarter, not harder? The true meaning of this saying...
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6 Excellent Customer Service Tips
Business owners tend to understand the need for good customer service to attract new clients and keep old ones happy. Unfortunately, quite a few businesses could stand to improve their customer service skills. If you’ve ever been frustrated with a long hold time on...
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5 Customer Service Mistakes to Avoid
Good customer service is a reflection of the golden rule. If you treat your customers well, they’re more apt to treat you with the same respect and loyalty. Unfortunately, the opposite also rings true. If a customer is treated poorly, you might lose their business and...
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Don’t Fall Prey to These 3 Common Phone Scams
Have you ever received a phone call from a random phone number? If you’re like most people, you’ve probably let the call go to voicemail thinking it was a scam. Unfortunately, you might be right. According to the Washington Post, almost half of the phone calls you...
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Businesses That Will Benefit from a Call Screening Service
Unwanted phone calls can be hard to avoid sometimes. In a business setting, those calls can become more than just a nuisance when you’re seeking loyal clients. Instead of focusing on the needs of a customer, valuable time is spent with a random caller who isn’t...
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Maintaining Professional Phone Call Etiquette
For a business owner, professional conduct should feel as natural as breathing. After all, customers and colleagues alike appreciate professional treatment and an empathetic listener. This is no less true when your job involves answering telephones rather than...
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What are Missed Calls Costing You?
We’ve all been on the receiving end of a missed call at some point. You call a business to ask a question, and instead of a prompt answer by a professional, you get a voicemail, put on hold, transferred over and over, or just have to listen to continuous ringing until...
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