Answering Service Blog
How to Use a Call Center Company to Accelerate Your Business Growth and Create a Culture of Exceptional Value
Maintaining Professional Phone Call Etiquette
For a business owner, professional conduct should feel as natural as breathing. After all, customers and colleagues alike appreciate professional treatment and an empathetic listener. This is no less true when your job involves answering telephones rather than...
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What are Missed Calls Costing You?
We’ve all been on the receiving end of a missed call at some point. You call a business to ask a question, and instead of a prompt answer by a professional, you get a voicemail, put on hold, transferred over and over, or just have to listen to continuous ringing until...
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Answering Services for Veterinarians
The veterinary field deals with a massive amount of daily phone calls as people call for appointment scheduling, emergencies, or general pet owners questions. An equine veterinarian knows this burden especially well. Horses require lots of expert care, after all. An...
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Answering Service vs. Call Center: Which is Better?
In the business communication field, call centers have earned a somewhat unpleasant reputation compared to answering services. At first glance, they may seem to be functionally similar aside from the difference in the name. However, there are multiple differences...
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How an Automated System Can Help Your Property Management Company
In any industry, allowing tasks to pile up can result in a “death by a thousand pinpricks” scenario. Property management businesses know the feeling all too well. How is it possible to get everything done during work hours and not have to scramble the next day? [bctt...
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4 Signs You Need a New Answering Service
Businesses of all types can benefit from an answering service to handle the multitude of daily phone calls and keep things running. However, not all answering services are created equal. If your provider is causing more problems for you or just not doing their job, it...
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Recording a Professional Business Voicemail Greeting
When your customers call and leave a message, their experience can significantly influence their view of your business. From navigating a menu to hearing a prerecorded business voicemail greeting, they’ll take note of how simple and professional their experience was....
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What to Expect from a Virtual Receptionist Service
Most business owners are familiar with the convention of having an onsite receptionist to answer phone calls and take messages. For a while, this system worked just fine. But now, as people increasingly call a business before visiting, your poor receptionist can be...
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When Should You Hire an Answering Service?
For a lot of business owners, keeping things in-house as much as possible is their general preference. Small business owners can be especially vulnerable to this attitude. After all, what’s the point of running your own business if you depend on someone else for...
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