by siteadmin | Aug 30, 2019 | Customer Service, Virtual Answering Service
When your customers call and leave a message, their experience can significantly influence their view of your business. From navigating a menu to hearing a prerecorded business voicemail greeting, they’ll take note of how simple and professional their experience was....
by siteadmin | Aug 23, 2019 | Customer Service, Services, Virtual Answering Service
Most business owners are familiar with the convention of having an onsite receptionist to answer phone calls and take messages. For a while, this system worked just fine. But now, as people increasingly call a business before visiting, your poor receptionist can be...
by siteadmin | Aug 16, 2019 | Industry Solutions, Services
For a lot of business owners, keeping things in-house as much as possible is their general preference. Small business owners can be especially vulnerable to this attitude. After all, what’s the point of running your own business if you depend on someone else for...
by siteadmin | Aug 9, 2019 | All
Picking up the phone can be a professional, personal, or casual exchange. In business contexts, it naturally follows that you’d want to keep your speech and behavior on the phone as professional as possible. Customers will definitely notice if you don’t treat them...
by siteadmin | Aug 2, 2019 | Live Answering Service, Services, Virtual Answering Service
Surprisingly, even in the age of social media and the internet, 92% of all conversations with customers take place over the phone. Customers still, by and large, prefer to speak directly to another person before they spend money at a particular business. Clearly,...
