by siteadmin | Nov 22, 2019 | Company News, Holiday Season
Whether you’re new to VoiceLink Communications or you’ve been with us for a while, we want to wish you a happy Thanksgiving! It’s time to take time off work, enjoy a great meal, and spend time with your family. What are you thankful for this year? Here’s what the team...
by siteadmin | Nov 15, 2019 | All, Communication, Customer Service, Industry Solutions, Small Business
We’ve all heard the famous quote “Work smarter, not harder”. In general, we all understand what it means. But how does it apply practically to the workday or to our daily lives? What does it actually mean to work smarter, not harder? The true meaning of this saying...
by siteadmin | Nov 8, 2019 | Communication, Customer Service
Business owners tend to understand the need for good customer service to attract new clients and keep old ones happy. Unfortunately, quite a few businesses could stand to improve their customer service skills. If you’ve ever been frustrated with a long hold time on...
by siteadmin | Nov 1, 2019 | Communication, Customer Service
Good customer service is a reflection of the golden rule. If you treat your customers well, they’re more apt to treat you with the same respect and loyalty. Unfortunately, the opposite also rings true. If a customer is treated poorly, you might lose their business and...