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Tips for Firing a Bad Client (The Polite Way)

Tips for Firing a Bad Client (The Polite Way)

Are you considering firing a client that no longer meets your contractual terms? If so, you should find the right ways to go about it. While it may be the most considerate thing to do for the wellbeing of your business, doing it right matters a lot. Need to fire a bad...
How Call Centers Can Adjust to Widespread Remote Work

How Call Centers Can Adjust to Widespread Remote Work

With the continued spread of COVID-19 in all states, call center remote work continues to be the norm for many. Thousands of call center agents continue to work from home to prevent the spread of coronavirus. And with no clear end to remote work in sight, agents and...
The Importance of Communication in Online Learning

The Importance of Communication in Online Learning

An online learning environment can be a great method of education for students with the right communication techniques. With the sudden shift from attending classes in-person to participating in online courses, now is a great time to understand the importance of...
5 Communication Tips for Working from Home

5 Communication Tips for Working from Home

With many full-time employees making the switch to remote work in the midst of the coronavirus pandemic, a sudden change in pace might throw off team communication.  Communication is key for those working from home during this time! Stay connected with your team...