by siteadmin | Feb 12, 2021 | All
Are you considering firing a client that no longer meets your contractual terms? If so, you should find the right ways to go about it. While it may be the most considerate thing to do for the wellbeing of your business, doing it right matters a lot. Need to fire a bad...
by siteadmin | Sep 25, 2020 | All
With the continued spread of COVID-19 in all states, call center remote work continues to be the norm for many. Thousands of call center agents continue to work from home to prevent the spread of coronavirus. And with no clear end to remote work in sight, agents and...
by siteadmin | Apr 17, 2020 | All
An online learning environment can be a great method of education for students with the right communication techniques. With the sudden shift from attending classes in-person to participating in online courses, now is a great time to understand the importance of...
by siteadmin | Apr 10, 2020 | All
With many full-time employees making the switch to remote work in the midst of the coronavirus pandemic, a sudden change in pace might throw off team communication. Communication is key for those working from home during this time! Stay connected with your team...
by siteadmin | Feb 14, 2020 | All, Customer Service, Missed Calls, Virtual Answering Service
When you’re running a business with the intention of quality customer service, you’ll want to make sure that each call is answered and customer questions are resolved over the phone. In some cases, calls coming into your business might be answered by the wrong person,...
by siteadmin | Nov 15, 2019 | All, Communication, Customer Service, Industry Solutions, Small Business
We’ve all heard the famous quote “Work smarter, not harder”. In general, we all understand what it means. But how does it apply practically to the workday or to our daily lives? What does it actually mean to work smarter, not harder? The true meaning of this saying...