by siteadmin | Dec 9, 2022 | Call Center, Customer Service, Industry Solutions, Live Answering Service, Services, Small Business
With many live answering services available on the market, picking the best one can be tricky, especially if you don’t know the essential features of live answering services. The goal is to hire an answering service that can handle your clients professionally. You do...
by siteadmin | Nov 4, 2022 | Call Center, Customer Service, Live Answering Service
As a business owner who plans to invest in call answering services, you may need help choosing between contact center vs. call center services. Both options are integral parts of telephone answering services but differ slightly in customer service. The bottom line is...
by siteadmin | Oct 21, 2022 | Business Owner Tips, Customer Service, Live Answering Service, Missed Calls, Virtual Answering Service
One of the reasons to use an answering service is to improve customer experience in a business. As a business owner, you must always create an excellent impression when interacting with a first-time customer over the phone. Missing such clients’ phone calls can cost...
by siteadmin | Sep 9, 2022 | Customer Service, Live Answering Service, Small Business
Business owners should aim to improve customer service for their companies’ growth. Thankfully, there are many ways to do that, including being available to customers 24/7. You can also offer after-sale services such as free transportation services. As a result,...
by siteadmin | Aug 5, 2022 | Customer Service
As a business owner, you must acquaint yourself with practical phone etiquette tips now that most business operations happen through phone calls. Clients can call your business to seek answers they can’t find online. How you answer the calls matters a lot. What should...
by siteadmin | Jul 29, 2022 | Automated Answering Service, Customer Service, Live Answering Service
If you often miss many calls after business hours, investing in an after-hours answering service can help you support customers 24/7. It gives you a competitive advantage over other businesses and ensures that all the incoming calls get answered by professional...