Offering Quality Customer Service in the Era of COVID-19

During the coronavirus pandemic, many small businesses are finding it difficult to increase customer awareness. It’s during this time that businesses should focus on providing a great customer experience with their products and services. How can you improve your customer support during the era of COVID-19?

With some patience and understanding and a dedication to helping customers, businesses can continue to provide great customer service during these uncertain times. #VoiceLink Click To Tweet

As a business owner, you should be doing everything in your power to offer assistance to your customers during this time of crisis. Customer loyalty can be built during this time with patience and understanding and a dedication to helping others.

Be Patient and Understanding

Companies are doing their best to respond to incoming calls but might be short-staffed or implementing a new work-from-home program. In general, day to day functions might take longer than usual. It’s important to have patience and understanding for one another to overcome frustrations along the way.

Build Connections with Your Clients

You should be using multiple customer support channels to keep in touch with your clients and customers during this time. With many companies switching to remote work, now is the time to build connections with a phone call or email campaigns. Use social media to keep your followers updated on your plans for the long term. 

Pro Tip: A call answering service can assist your business with handling and overflow of incoming calls during the pandemic.

Seek Opportunities to Help Others

During the COVID-19 crisis, businesses should be looking for ways to provide customer care and assistance. Ask yourself what you can do to help your customers during this time and assist society in moving forward. For example, Zoom is providing its free videoconferencing software to temporarily closed K-12 schools. 


Customer service has gone through many changes since the beginning of the COVID-19 pandemic. It’s up to small and large companies alike to reach out to their client base and make a difference in their community. Remember to stay home to stay safe, wash your hands, and wear a mask when going out.

Connect with us for more customer service tips!