Call Center FAQs

We understand that it takes a huge leap of faith and tremendous trust in the answering service you choose. We’ve compiled a list of your most frequently asked questions to help you with your decision. Not seeing what you’re looking for? Contact us to learn more!

Why Should I Outsource My Calls?

Outsourcing your calls to our friendly and helpful telephone receptionists will give you the opportunity to offer a higher level of customer service. No matter how big or small your company or practice is, missed calls can cause delays in service and greatly affect your retention rate. Live, Live On-Demand and Virtual answering services are both economical and efficient. 

Does Your Call Center Know My Industry?

At VoiceLink Communications, our telephone greeters have worked with Houston businesses in many industries including oil and gas, healthcare, nonprofit, real estate, equine veterinary as well as many other small businesses in the area.

No matter the industry, our team is highly skilled in learning your business and answering your calls the way you want them to be answered. Choose your industry from the Industry Solutions menu above to learn more.

Which Type of Answering Service is Right for My Business?
VoiceLink Communications offers live answering servicelive on demand answering services, and virtual answering services. Your best option depends on customization needs and your call handling specifications. If you’re not sure which service best fits your business, give us a call. We can help you select the option that will best suit your business objectives.