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Setting Up An HVAC/R Answering Service
An HVAC answering service is an indispensable requirement for any HVAC/R company that wants to grow. Homeowners can call you to install, repair, and maintain their heating, ventilation, air conditioning, and refrigeration systems, especially during peak seasons. That...
What is Call Patching and Transferring?
When hiring an answering service, you must confirm if they offer call patching and transferring services. These are essential services you have to look for in an answering service that will handle your clients’ calls. You or your staff may be off location, and you...
Things a HIPAA Compliant Answering Service Shouldn’t Do
If you own a hospital or healthcare center, you need to invest in a HIPAA-compliant answering service to protect your patients’ data. Any practitioner in the healthcare industry has the mandate to protect patient health information (PHI). So, when you pass the mantle...
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