When hiring an answering service, you must confirm if they offer call patching and transferring services. These are essential services you have to look for in an answering service that will handle your clients’ calls. You or your staff may be off location, and you might need the incoming calls forwarded to other phone numbers to avoid missed calls.
Patching is an effective strategy for transferring callers to your team when the answering service can’t address the clients’ specific needs. Virtual receptionists, after-hours emergency dispatchers, and switchboard operators are the ones who use patching services frequently. So, why is call patching vital in a business?
Now, let’s look at the benefits and types of call patching you should know. #voicelink #calltransferring #callpatching #answeringservice Share on XWhat Call Patching Does for Your Business
Call patching allows customers to reach you quickly during emergencies, reducing your response time to serious issues. Clients can find you whenever they need help urgently. This will help you earn the customers’ trust and loyalty to your business. Another benefit of call patching is that you’ll never miss important calls from potential clients.
Cold Call Patching
Also known as a blind call transfer, cold patching occurs when the virtual receptionist connects the caller to your line without checking who is calling. The agent does not introduce the caller before connecting them to your telephone line. Instead, you’ll be the first person to talk to the client when you answer, or the calls can go into your voicemail.
Warm Call Patching
Also known as a live call transfer, warm patching occurs when a live receptionist answers a call and puts the caller on hold to reach out to you. If you receive the agent’s call, they will notify you of who is calling and inquire if you’re available to talk to the client. The agent will then disconnect after connecting you to the caller.
Choosing Answering Services with Great Call Patching
An answering service that provides call patching and transferring services is what your business needs. You’ll never miss any call from clients who need their issues resolved promptly with such services. The good news is that you know the difference between cold patching and warm patching, so choose an option that suits your business.
Connect with us to learn other benefits of call patching and transferring services.