Answering Service Blog
How to Use a Call Center Company to Accelerate Your Business Growth and Create a Culture of Exceptional Value
5 Customer Service Mistakes to Avoid
Good customer service is a reflection of the golden rule. If you treat your customers well, they’re more apt to treat you with the same respect and loyalty. Unfortunately, the opposite also rings true. If a customer is treated poorly, you might lose their business and...
Don’t Fall Prey to These 3 Common Phone Scams
Have you ever received a phone call from a random phone number? If you’re like most people, you’ve probably let the call go to voicemail thinking it was a scam. Unfortunately, you might be right. According to the Washington Post, almost half of the phone calls you...
Businesses That Will Benefit from a Call Screening Service
Unwanted phone calls can be hard to avoid sometimes. In a business setting, those calls can become more than just a nuisance when you’re seeking loyal clients. Instead of focusing on the needs of a customer, valuable time is spent with a random caller who isn’t...
Maintaining Professional Phone Call Etiquette
For a business owner, professional conduct should feel as natural as breathing. After all, customers and colleagues alike appreciate professional treatment and an empathetic listener. This is no less true when your job involves answering telephones rather than...
What are Missed Calls Costing You?
We’ve all been on the receiving end of a missed call at some point. You call a business to ask a question, and instead of a prompt answer by a professional, you get a voicemail, put on hold, transferred over and over, or just have to listen to continuous ringing until...
Answering Services for Veterinarians
The veterinary field deals with a massive amount of daily phone calls as people call for appointment scheduling, emergencies, or general pet owners questions. An equine veterinarian knows this burden especially well. Horses require lots of expert care, after all. An...
Answering Service vs. Call Center: Which is Better?
In the business communication field, call centers have earned a somewhat unpleasant reputation compared to answering services. At first glance, they may seem to be functionally similar aside from the difference in the name. However, there are multiple differences...
How an Automated System Can Help Your Property Management Company
In any industry, allowing tasks to pile up can result in a “death by a thousand pinpricks” scenario. Property management businesses know the feeling all too well. How is it possible to get everything done during work hours and not have to scramble the next day? [bctt...
4 Signs You Need a New Answering Service
Businesses of all types can benefit from an answering service to handle the multitude of daily phone calls and keep things running. However, not all answering services are created equal. If your provider is causing more problems for you or just not doing their job, it...