Answering Service Blog
How to Use a Call Center Company to Accelerate Your Business Growth and Create a Culture of Exceptional Value
Oil & Gas: Live Answering Services for Energy Sectors
Managing day to day operations in a fast-paced industry like oil and gas calls for a well-organized system to maintain workplace safety. A live answering service can be of assistance to energy sectors by providing experienced customer service and emergency response to...
Live Answering Services for Property Management Companies
Maintaining rental properties can be profitable, but the many demands from clients can be difficult to keep up with. Whether it’s a pressing issue or a minimal request, every resident wants responsive service. By teaming up with a property management answering...
4 Communication Goals to Set for 2020
It’s never a bad time to improve your communication skills, why not set some goals for the new year? We communicate daily at our jobs, going to the store, and with our families and friends at gatherings. When it comes to customer service, it’s best to know how to...
Happy Holidays from VoiceLink Communications!
It seems as if 2019 has flown by in the blink of an eye. This is the time of the year we pause and reflect, analyze the year behind us and look ahead with great anticipation for the year to come. We consider what went well and look for the opportunity to set new...
How to Optimize Your Website for More Phone Calls
Before visiting a business in person, potential customers tend to take two key steps. First, they look the business up online to look for reviews, browse menus or product lists, and generally learn about them. Second, they’ll call the business with a question or...
Job Hunting: 7 Common Interview Questions & Answers
If you’re looking for a place to work, you understand how challenging the world of job hunting is. And once you’re able to land an interview, you face a new challenge: questions that sometimes seem confusing or not entirely relevant. How can you navigate the strange...
Happy Thanksgiving from VoiceLink Communications!
Whether you’re new to VoiceLink Communications or you’ve been with us for a while, we want to wish you a happy Thanksgiving! It’s time to take time off work, enjoy a great meal, and spend time with your family. What are you thankful for this year? Here’s what the team...
Work Smarter, Not Harder: The Meaning Behind the Quote
We’ve all heard the famous quote “Work smarter, not harder”. In general, we all understand what it means. But how does it apply practically to the workday or to our daily lives? What does it actually mean to work smarter, not harder? The true meaning of this saying...
6 Excellent Customer Service Tips
Business owners tend to understand the need for good customer service to attract new clients and keep old ones happy. Unfortunately, quite a few businesses could stand to improve their customer service skills. If you’ve ever been frustrated with a long hold time on...