2019 has arrived and with it, the opportunity to set new goals for the New Year! This year, make your top goal to provide the best customer service to your clients! Excellent customer service does more than attract customers. It creates a loyal following of customers willing to refer your business to other people and can help your business grow. If you want to take your customer service up a notch in the new year, be sure to follow these 7 tips! Click To Tweet
Your Customer Service Goals
Providing great customer service is the hallmark of any successful company. Customer service is about giving your customers what they want when they want it, and in the best way possible. If your business provides great customer service, you have a much better chance of keeping and expanding your customer base. Here are seven way to ensure your customers get the best customer service ever.
Know Your Product or Service
If you don’t completely know your product or service, how can you answer questions and assist customers? Make sure you and all employees know how all your products and services work. Also be aware of commonly asked questions so you and your employees know how to best answer their questions.
Always be Friendly
Friendliness goes a long way when it comes to making customers happy. Always greet people with a smile and even if you are handling business on the phone, smile, because people can hear it coming through the phone. Always treat someone how you would want to be treated!
Say Thank You
Please and thank you go a long way, so make sure that you always say thank you when addressing your customers. Thank them for their time and business and make sure to say it with a smile!
Well Trained Staff
It is important that your entire staff is well trained in the ways of customer service. Make sure they know the proper way to talk, interact with and problem solve issues for customers.
ProTip: Providing customer service training can help guarantee that your customers will receive the best care, no matter who is helping them.
Sometimes in customer service, emotions can get heightened, but it is always important to be respectful towards customers. Never let your emotions overtake your desire to see your customer walk away happy.
Ask for Feedback
It’s always a good idea to ask for customer feedback! You might be surprised at what you learn when you ask them about their needs and how they view your business, products, and service. This information can be useful in identifying areas that need improvement.
Carefully listening to your customers is one of the top ways to offer great customer service. Listening means you hear what your customers say out loud, but also what they are communicating non-verbally, too. Watch for signs that they are displeased, while listening to what they say to you directly.
Excellent Customer Service
When you provide great customer service, it helps you win new business and keep current customers happy. That can be challenging as your business grows, so if you aren’t able to access the phone as needed, you might want to consider hiring a live answering service to make sure you don’t miss out on any business. With the proper training and by following these above tips, you can make sure your customer service goals are acheived adn your clients get the best customer service around.
Contact us to learn more ways to accomplish your goals of having the best customer service in 2019!