As a healthcare professional, your time is valuable, and sometimes you might get pulled in different directions between seeing to patients and making sure your medical office is running smoothly.A live on-demand medical answering service can take care of your patients’ calls so you can take care of your most important duties as a healthcare provider. #VoiceLink Click To Tweet
A live on-demand answering service can ensure you never miss a call from your valued patients, providing excellent customer service and satisfaction for your office. HIPAA requirements are also important and need to be maintained over the phone as well. Still not convinced on live on-demand answering for your medical practice? Let’s take a look at how the benefits can do wonders for your office and your patients.
24/7 Live Answering Service
Professional on-demand answering services are how they sound, providing a customized solution that caters to your medical practice, any time of day. Your personal needs as a physician are met by a friendly live operator who can answer your patients’ questions after office hours. The office staff doesn’t need to be overwhelmed by an especially busy day, as phone lines are ringing they’ll be answered promptly and to your exact direction.
Apart from patient satisfaction, patient privacy is crucial in the healthcare industry, being closely monitored by the government. The Health Insurance Portability and Accountability Act (HIPAA) states that all patient health information should be strictly supervised and protected. By using a live on-demand HIPAA-compliant medical answering service, your patient records are in trustworthy hands and violations are evaded.
Your valuable time as a doctor can be used productively and to your practice’s advantage, giving you more reason to need the reliability of an answering service. The number of no-shows can be decreased by answering the phone call on time, every time for appointment scheduling and follow-ups with your valued patients.
Reliable Customer Service for Your Medical Practice
The benefits of live on-demand answering services are hard to deny for healthcare physicians. Your patients will appreciate less wait time and the attentive staff at your office, creating a great relationship between doctor and patient.
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