As a business owner, your main objective is growing your business. This often involves attending client meetings, working on plans or performing the business work for the day. This doesn’t leave much time for paperwork and phone calls. Receptionists can easily handle these tasks, but you may not have time to hire and train one, or you may lack the capital to pay for salary and benefits. Are you interested in hiring a virtual receptionist but unsure how it will work? Read this helpful guide. Share on X

How Does a Virtual Receptionist Work?

If you’re considering adding a virtual receptionist to your business, you’re probably thinking about how much work they can take off your plate at a low cost to you. But how do virtual receptionists really work?

Training

When you outsource your answering needs with a reputable company, they take care of pretty much everything. They recruit the team, train them, manage their schedule and availability based on your needs, and provide the industry-specific training they’ll need. Your virtual receptionist will be educated on the jargon, processes and operations of your business. When customers call you the call is routed to your receptionist, who will greet, screen and transfer the call based on your wishes.

Pro Tip: A good virtual receptionist will be trained in your specific business, from everything from jargon to operations.

How Live Answering Services Can Help

• Customers will get to talk to a real person instead of slogging through an automated system, or going to voicemail.
• The day-to-day logistics of your company will be managed, including scheduling, taking messages, transferring calls, and keeping other employees in the loop.
• Develop and grow your business by streamlining calls and providing information to customers without using your own precious time and input.

The Initial Point of Contact

Virtual receptionists are as professional, detail-oriented, and committed as receptionists who are physically in your office. As the initial point of contact for your business, their role is crucial and their personality must meet your needs. If you want to make sure that your customers are greeted by a friendly, informed, real-live person when they call you, a virtual receptionist is the solution.

Contact Us to learn more about working with a virtual receptionist that will help facilitate your business goals.