Are you considering firing a client that no longer meets your contractual terms? If so, you should find the right ways to go about it. While it may be the most considerate thing to do for the wellbeing of your business, doing it right matters a lot.

You can never avoid meeting the wrong clients with unreasonable demands, and when that happens, you should always have the right tips for getting rid of the bad clients. You still need to maintain your business’s professional figure, and that’s why you need the following tips when firing a bad client. 

Solidify Your Reasoning for Termination

You know your clients have rights too, and they know about them. If you are going to fire them, you have to do it within the contractual terms and make sure you aren’t infringing any of their rights. Feel free to remind them about the contractual terms in the engagement letter and remind them how they could have violated the working relationship. Bring out solid reasons for your termination when the time to fire knocks.

Communicate Calmly and Clearly

This is a business decision you are making and nothing personal to your client. Ensure you maintain your integrity while delivering your message. While this type of client could be rowdy and unreasonable, do your best to keep yourself calm and be polite. Highlight the reasons behind the decision but do not allow emotions to take over you. 

Examples of Firing a Client

Firing your client works best when you deliver the message in writing for record purposes and easy tracing. However, you can always give room for phone calls or in-person meetings to discuss further details. Here’s an example:

Dear Jack,

Due to unavoidable circumstances, we’re pushed to end our contract effective from the close of next month, according to clause 5.2 of our contractual agreement. This follows the recent delays with your service delivery. We’d wish to recommend Super-Scripters Company, which focuses on scriptwriting. It might be a better fit for your skills.

If you’d wish to seek further clarification on this, I’d be happy to book you in for a discussion in person or over the phone.

Thank you very much for working with us. I wish you all the best in the future.

Yours Sincerely,

Project Manager.

Moving Forward After Firing a Bad Client

After firing a bad client, you remain wiser not to repeat the mistakes you made when you hired the client. You could need professional help with business advisors and answering services. At VoiceLink Communications, we could offer you the long-term business solutions you seek.

Connect with us to learn more tips on handling bad clients.