The Benefits of an After-Hours Answering Service for Your Business

If you often miss many calls after business hours, investing in an after-hours answering service can help you support customers 24/7. It gives you a competitive advantage over other businesses and ensures that all the incoming calls get answered by professional virtual receptionists. Potential customers will also get the chance to talk with live agents.

When potential customers call your business and their calls go unanswered or diverted to a voicemail, they will more likely get help from your competitors. As a result, you’ll lose the leads. Any missed call is a missed opportunity, resulting in revenue losses. An after-hours answering service can help prevent such losses.

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Multiple Industries Can Benefit 

Every business needs an after-hours answering service to offer customer support to clients who may call after regular business hours. Many industries can benefit from the live answering service, creating more business opportunities. You only need to choose an answering service specializing in your area of operation. Some of the industries are:

Continued Lead Generation

A live answering service can devise call handling strategies emphasizing lead capture to boost sales in your business. A call center can integrate your calls on various CRM (Customer Relationship Management) platforms, including Hubspot, FreshSales, and Agile. You’ll never experience downtime, meaning your business won’t miss any lead.

Schedule More Appointments

Potential customers can call your business anytime, including after regular business hours. With the help of an after-hours answering service, you can book appointments with clients you may have missed their calls. Thankfully, these answering services use tools that integrate perfectly with many appointment scheduling platforms.

Choosing an After-Hours Call Answering Service

As a business owner, you need to select the best answering service now that you know the benefits of after-hour answering services. Choose an answering service company that understands your industry and can offer excellent customer support 24/7. That company is VoiceLink Communications. Our team will handle your calls professionally, on time every time.

Contact us today to talk with our call answering experts about your business calls.