Is Your Answering Service Right for You? 4 Ways to Know

You’ve probably hired a third-party company to handle your business phone calls, but is your answering service right for you? A good answering service should suit your needs and help your business grow. Besides, it must help you meet customer expectations in call handling and service delivery. So, is your answering service working as it should?

How do I know if my business answering service is working?

There are many ways to tell if your answering service is working. You don’t have to take many months to test the feasibility of your answering service in helping your business grow. Instead, you only need a few weeks to determine how your answering service has impacted your business. Here are the things to consider.

  1. No Calls Are Missed
  2. They’re Saving Costs
  3. Solutions Are Provided
  4. They’re Responsive 
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1) No Calls Are Missed

The primary objective of hiring an answering service is to ensure that all incoming calls in your business get answered promptly. A good answering service must be available 24 hours a day to answer your customers’ calls. If your answering service has trouble receiving incoming phone calls after business hours, it’s time to shop for a better deal.

2) They’re Saving Costs

If you are running a profitable business, managing and budgeting your finances must be your top priority. Therefore, you should hire an answering service to help you keep the costs down. Know that your answering service is working when it does the following.

  • Provides multiple plan options
  • Allows you to decrease or increase plans based on your needs
  • Offers an option for automated customer support

3) Solutions Are Provided

What issue did you want to solve when hiring your answering service? Did you want to:

  • Increase response time with clients
  • Filter out unwanted telemarketing calls
  • Save money by not hiring in-house receptionists
  • Save more time to focus on core tasks
  • Reach more customers with bilingual support
  • Help clients who call on weekends and holidays

Pro Tip: A good answering service should help you achieve the goals for which you hired it. The company must offer solutions to your problems.

4) They’re Responsive

A good answering service must be responsive to help customers solve their problems quickly. Friendly and empathetic live receptionists can turn frustrated callers into lifelong partners. Therefore, the operators handling your inbound and outbound calls must be ready to support potential customers and respond promptly to resolve their issues.

Choosing the Right Answering Service for Your Business

So, is your answering service right for you? A good answering service answers phone calls 24 hours a day. Consider investing in live or automated answering services to improve your business’s service delivery and customer service. Thankfully, VoiceLink offers professional answering services to grow your business.

Connect with us to learn how big and small businesses benefit from answering services.