People call a business whenever they feel the need, be it during the day, in the evening, or on the weekend. And they expect their phone call to be answered. Anything less than a personal touch when they pick up the phone to call you will produce disappointment. And that disappointment will prompt them to call someone else, someone with an answering service. That company will get their business and yours won’t. Are you in an industry that requires you to be accessible? If so, missing a phone call could mean losing a customer. Share on X
Industries That Use Live Answering Services
Just about any business that wants to have a professional, 24/7 image can use a telephone answering service. Some businesses use live answering support much more than others because it is required by the nature of what they do. Here are 6 industries that benefit from live answering services:
- Veterinarian
- Small Business
- Non Profit
- Healthcare
- Energy
- Real Estate
1) Veterinarian
Much like other healthcare industries, pet owners who call the vet are usually feeling vulnerable and panicked. An answering service ensures that they will always be able to reach someone who can help. This will further bolster the relationship between the patient and the veterinarian.
2) Small Business
Small businesses including plumbers, electricians, IT consultants, flood cleanup and more all use call center services. If you’re providing a service, your customer doesn’t want to catch you trying to garner more business while you’re on their clock. And unfortunately, when a potential customer calls and can’t reach anyone, they’ll just move on to the next business that shows up in their web search.
Pro Tip: Why use a call center answering service? If potential callers try to reach you after hours and cannot, they’ll go to a competitor.
3) Non Profit
Nonprofit organizations are vital to their communities. Many of them only have the time to help others by outsourcing incoming phone calls. Using a dedicated answering service ensures the professionalism necessary to accurately handle callers in a timely manner. Nonprofit entities are on a strict budget. Using telephone services is a cost-effective solution for overflow calls, after hour emergencies, and regular live receptionist duties.
4) Healthcare
The medical industry is one of the most prolific users of answering service support. This is because doctors and providers must be available 24/7 for urgent care calls. Patients and primary caretakers call their doctors when they are at their most vulnerable. They need to feel like their needs are being met by a medical professional. Confidential, HIPPA compliant virtual receptionists can make patients feel valued and cared for.
5) Energy
The oil and gas industry requires operators who project a high level of technical expertise. Your answering service provider must be highly knowledgeable about the energy sector and capable of handling mission-critical calls with accuracy. From providing your callers with 24-hour support to maintaining a vital link to you during emergencies, your call center operators play a crucial role.
6) Real Estate
The real estate industry, and property management companies, in particular, provide a standard of support that often requires answering services. Just about anyone that has a telephone answering service probably supports a property management firm in one way or another. Insiders know these calls as, “fire, flood or blood” calls or “tenant emergencies.”
When to Outsource
- You’re overwhelmed by the number of calls coming in
- You want your employees to focus on their specific tasks, rather than manning the phones
- You’re missing calls coming in after business hours
- Your in-person customer service is lacking
FOMAC
Do you have FOMAC (fear of missing a call)? If so, it might be time to hire an answering service for your business.
Contact Us to learn more about live and virtual answering services in Houston.