5 Helpful Tips on How to Choose an Answering Service

An answering service provider can be a great asset to your company. If you’re considering choosing an answering service to handle high call volumes, it’s important that you choose a trustworthy service.

Know what to look for when selecting a phone answering service for your business! #VoiceLink Click To Tweet

How should you choose an answering service for your business?

Good answering services have caring agents who are knowledgeable about your business. You should choose an answering service for your business based on these specific factors:

  1. Knowledge of Your Company
  2. Call Center Agents that Care
  3. After-Hours Call Availability 
  4. Security of Your Information
  5. Functionality for Your Business

1) Knowledge of Your Company

Make sure the answering service you’re looking for has a well-trained staff. Will they take the time to learn the ins and outs of your business? Have they worked with your industry before? Choose a dedicated service with agents who are ready to help you problem-solve in situations specific to your company. 

2) Call Center Agents that Care

You’ll want to choose a call answering service that makes quality customer service the forefront of what they do. When a live agent answers customer questions with great customer service, your clients will be happier with your business.

Pro Tip: See if the answering service you’re considering is offering a free trial. This way, you can test it before making a decision for your business.

3) After-Hours Call Availability

Many businesses like veterinarians and healthcare professionals need to be answering the phone outside of office hours. A live answering service should be able to manage after-hours emergencies and priority service calls.

4) Security of Your Information

If you need phone answering services for your small business, you want to ensure that your information will be protected. A trustworthy telephone answering service will be open about how they manage the security of client information.

5) Functionality for Your Business

At some point, you’ll need to establish what type of answering service will best suit your industry. Will you need appointment setting or call recording? There are live answering services, live on-demand, and virtual receptionist options available to choose from. 


A high-quality answering service can help your business run smoothly and handle high call volumes cost-effectively. It’s important to choose a dedicated service with phone answering solutions that cater to your needs.

Get connected for more information on call answering services.