Answering Service vs Virtual Assistant: Which is Best for You?

The answering service vs virtual assistant debate is common among small businesses that need a third party’s help. If you contemplate choosing an answering service or a virtual assistant, you need to understand how each option works. That will help you determine if the choices can fulfill your business needs. So, what style is best for you?

An answering service ensures that all the incoming phone calls in your business get answered promptly. On the other hand, a virtual assistant provides specific support services to businesses. This guide explores more differences between an answering service vs. virtual assistant, and how they contribute to businesses.

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What’s a Phone Answering Service?

An answering service is a company with virtual receptionists who can assist you handle all the incoming calls in your business. These agents can respond to text messages and emails, transfer calls, and provide scripted answers to FAQs. Some answering services also schedule appointments using shared calendars. They answer calls 24 hours a day.

What’s a Virtual Assistant?

A virtual assistant is a dedicated individual or group of people who support businesses. Although virtual assistants can transfer calls and respond to messages, they are more integrated with businesses. They can offer other administrative tasks like making travel arrangements. Also, they support a smaller number of businesses or business owners.

Virtual Answering Service Options

A virtual answering service is a perfect choice for businesses that need a more reliable alternative to simple voicemail to take care of important calls. It virtually offers features a live answering service can do but at a lower cost. Its capabilities surpass conventional voicemail. It supports on-call schedules, telephone notification, and live call transfers.

Finding the Best Option for Your Business

So far, you already know the differences between an answering service and a virtual assistant. If you are unsure whether to hire a virtual assistant or an answering service provider, you need to evaluate your needs. That will help you select an option that offers customized support to your business. Ask for a free trial to experience both options.

Connect with us to learn more about an answering service and a virtual assistant.