by siteadmin | Nov 1, 2019 | Communication, Customer Service
Good customer service is a reflection of the golden rule. If you treat your customers well, they’re more apt to treat you with the same respect and loyalty. Unfortunately, the opposite also rings true. If a customer is treated poorly, you might lose their business and...
by siteadmin | Oct 11, 2019 | Call Center, Customer Service
For a business owner, professional conduct should feel as natural as breathing. After all, customers and colleagues alike appreciate professional treatment and an empathetic listener. This is no less true when your job involves answering telephones rather than...
by siteadmin | Oct 4, 2019 | Customer Service, Missed Calls, Services
We’ve all been on the receiving end of a missed call at some point. You call a business to ask a question, and instead of a prompt answer by a professional, you get a voicemail, put on hold, transferred over and over, or just have to listen to continuous ringing until...
by siteadmin | Sep 6, 2019 | Customer Service, Industry Solutions, Live Answering Service
Businesses of all types can benefit from an answering service to handle the multitude of daily phone calls and keep things running. However, not all answering services are created equal. If your provider is causing more problems for you or just not doing their job, it...
by siteadmin | Aug 30, 2019 | Customer Service, Virtual Answering Service
When your customers call and leave a message, their experience can significantly influence their view of your business. From navigating a menu to hearing a prerecorded business voicemail greeting, they’ll take note of how simple and professional their experience was....
by siteadmin | Aug 23, 2019 | Customer Service, Services, Virtual Answering Service
Most business owners are familiar with the convention of having an onsite receptionist to answer phone calls and take messages. For a while, this system worked just fine. But now, as people increasingly call a business before visiting, your poor receptionist can be...
