by siteadmin | Feb 21, 2020 | Customer Service, Energy, Industry Solutions, Nonprofit, Small Business, Veterinary, Virtual Answering Service
Are you overwhelmed by the number of calls coming into your business? If you’re missing calls after business hours or because of occupied staff, you might be one of the industries that will benefit from a virtual answering service. From oil and gas companies to...
by siteadmin | Feb 14, 2020 | All, Customer Service, Missed Calls, Virtual Answering Service
When you’re running a business with the intention of quality customer service, you’ll want to make sure that each call is answered and customer questions are resolved over the phone. In some cases, calls coming into your business might be answered by the wrong person,...
by siteadmin | Feb 7, 2020 | Customer Service, Live Answering Service, Missed Calls, Services
In this busy day and age, phones are ringing left and right when business is making big strides. If you’re a business owner handling multiple phone calls a day and need calls answered after business hours, a live answering service will be the right solution. Virtual...
by siteadmin | Jan 3, 2020 | Communication, Customer Service
It’s never a bad time to improve your communication skills, why not set some goals for the new year? We communicate daily at our jobs, going to the store, and with our families and friends at gatherings. When it comes to customer service, it’s best to know how to...
by siteadmin | Nov 15, 2019 | All, Communication, Customer Service, Industry Solutions, Small Business
We’ve all heard the famous quote “Work smarter, not harder”. In general, we all understand what it means. But how does it apply practically to the workday or to our daily lives? What does it actually mean to work smarter, not harder? The true meaning of this saying...
by siteadmin | Nov 8, 2019 | Communication, Customer Service
Business owners tend to understand the need for good customer service to attract new clients and keep old ones happy. Unfortunately, quite a few businesses could stand to improve their customer service skills. If you’ve ever been frustrated with a long hold time on...
