Outsourcing vs. Hiring: How to Reduce Payroll Costs with Telephone Answering Services

As a small business owner, you may be tempted to avoid outsourcing some of your work. However, don’t disregard outsourcing as a potentially very good option! Aside from taking some of the workload off you, it could also save you a surprising amount of money.

In many situations, hiring or assigning an employee to a task such as telephone monitoring could end up costing more than hiring outside help. By outsourcing phone answering work to an answering service, you could significantly reduce your payroll expenses and help keep your business afloat.

Before you pay overtime for an employee to answer midnight calls, think again. Why not outsource to an answering service and save yourself some money? Click To Tweet

Less Overtime

Your business hours may be definite, but phone calls can come at any time of the day or night. Instead of paying your employees overtime to monitor the phones outside of work hours and nearly double your payroll costs, consider hiring a live on-demand answering service. You’ll pay a definite monthly rate instead of unpredictable overtime costs.

Avoid Premium Labor Costs

For specialized work such as customer care over the phone, many small businesses have to offer additional pay incentives for employees to accept the responsibility. An answering service eliminates the need for this additional pay. With an on-call live receptionist available for only a flat rate, you can let your employees focus on their own work and avoid additional premiums.

Pro Tip: For a particularly budget-conscious small business owner, a virtual answering service might be a good choice. This automated system provides most of the same benefits as a live service at a fraction of the cost.

Add or Remove Services as Required

Even if you can manage all your business’s phone calls on your own, you would have to send out job postings and ask around if you needed additional help. In the opposite scenario, where you find you don’t need so many people monitoring the phones, you’d have to go through the process of laying off or demoting employees previously assigned to the job. With a professional answering service, you can simply contact the agency to upgrade or downgrade your package as required. No need to navigate employee payroll!  

Keeping Costs Manageable

Small business owners already have enough costs, schedule problems, and more to deal with on a daily basis. Do yourself a favor by outsourcing some of your work! An answering service can handle the daily flood of calls and let you focus on more pressing matters.

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