For a business owner who wants to avoid the extra work and expenses associated with a full phone answering service package, a virtual answering service is a plausible alternative. With most of the same functionality and support, a virtual service allows your business to field calls in a professional manner for a fraction of the cost of a live receptionist.
What Can a Virtual Answering Service Do?
A virtual answering service does more than just take messages for you. This automated telecom system allows you to answer questions through a programmed menu, route emergency calls straight to you, and plenty of other crucial functions. You can always be sure your calls will be answered and messages addressed in a timely manner. With a virtual answering service, you can expect the following benefits:
- Live call transfers
- Broadcast messaging
- 24/7 tech support
- Call or message notifications
1) Live Call Transfers
Not every call can be handled by an automated system. For instance, an emergency maintenance request or high-priority client can’t afford to just talk to an electronic menu. Fortunately, you can easily arrange for these important calls to be forwarded directly to you while the automated system handles the less important contacts. Never leave a high-priority call hanging!
2) Broadcast Messaging
Voicemail is a crucial part of any answering system. To expedite the spread of information, a virtual answering service allows you to save the same voicemail to multiple inboxes. This keeps you from having to update every involved person about new information provided in a voicemail, ensuring quick communication in your business. Simply decide who needs to hear voicemails from specific callers and direct them to the appropriate boxes.
3) 24/7 Tech Support
Business never sleeps, and neither do phone calls. You can expect calls at any hour of the day or night. While your automated phone system handles the calls themselves, a skilled tech team works behind the scenes to keep your system working. You can rest easy knowing that your virtual answering system and a 24/7 support team are working together to keep your business running smoothly.
4) Call or Message Notifications
An urgent message or notification is important for you to see immediately. Fortunately, a virtual answering service keeps track of all critical messages and forwards them to you with immediate notifications. Depending on your preferences, you can choose to receive a phone call or pager notification about updates. Whichever you choose, you’ll never have to wait long to receive an important message.
Pro Tip: The message notification system works hard to make sure the right person is always notified of the right message at the right time.
Fielding Phone Calls
Any business owner knows the importance of monitoring phone calls and responding as necessary. With a virtual answering service, the burden is taken off you with a professionally recorded, automated system to help screen important calls. Never worry about missing a critical phone call again!
Connect with us for more information on our virtual answering services and customizing a package for your business.