by siteadmin | Nov 8, 2019 | Communication, Customer Service
Business owners tend to understand the need for good customer service to attract new clients and keep old ones happy. Unfortunately, quite a few businesses could stand to improve their customer service skills. If you’ve ever been frustrated with a long hold time on...
by siteadmin | Nov 1, 2019 | Communication, Customer Service
Good customer service is a reflection of the golden rule. If you treat your customers well, they’re more apt to treat you with the same respect and loyalty. Unfortunately, the opposite also rings true. If a customer is treated poorly, you might lose their business and...
by siteadmin | Oct 25, 2019 | Automated Answering Service, Call Screening, Phone Security
Have you ever received a phone call from a random phone number? If you’re like most people, you’ve probably let the call go to voicemail thinking it was a scam. Unfortunately, you might be right. According to the Washington Post, almost half of the phone calls you...
by siteadmin | Oct 18, 2019 | Automated Answering Service, Call Screening, Industry Solutions
Unwanted phone calls can be hard to avoid sometimes. In a business setting, those calls can become more than just a nuisance when you’re seeking loyal clients. Instead of focusing on the needs of a customer, valuable time is spent with a random caller who isn’t...
by siteadmin | Oct 11, 2019 | Call Center, Customer Service
For a business owner, professional conduct should feel as natural as breathing. After all, customers and colleagues alike appreciate professional treatment and an empathetic listener. This is no less true when your job involves answering telephones rather than...
