by siteadmin | Aug 7, 2020 | Contingency Plan, Coronavirus
Public health officials are requesting the general public to stay at home and wear personal protective equipment (PPE) when going out for essentials. While this is protecting people and saving lives, many supply chains, coffee shops, and other small businesses are...
by siteadmin | Jul 31, 2020 | Missed Calls
When your small business fails to answer the phone, there’s more than lost sales to worry about. Continually missing customer calls can come across as poor customer service and ultimately lead your business to even more lost revenue in the future. Missed calls may be...
by siteadmin | Jul 24, 2020 | Customer Service
Sometimes unhappy customers are unavoidable. Knowing how to deal with an angry customer over the phone is an important skill to have in customer service. There is a key to handling angry customers and solving the problem professionally. Dealing with an angry customer...
by siteadmin | Jul 17, 2020 | Customer Service
Improving your customer service skills over the phone can make customers happy and create great customer relationships in the future. To provide good customer service over the phone, it’s important that you know the most useful customer service skills. A successful...
by siteadmin | Jul 10, 2020 | Customer Service
Part of great customer experience is the proper phone etiquette when answering customer service calls. From small businesses to healthcare offices, it’s important that the staff trained to answer customer calls know what to say–and what not to say. How good is...
