by siteadmin | Oct 11, 2019 | Call Center, Customer Service
For a business owner, professional conduct should feel as natural as breathing. After all, customers and colleagues alike appreciate professional treatment and an empathetic listener. This is no less true when your job involves answering telephones rather than...
by siteadmin | Oct 4, 2019 | Customer Service, Missed Calls, Services
We’ve all been on the receiving end of a missed call at some point. You call a business to ask a question, and instead of a prompt answer by a professional, you get a voicemail, put on hold, transferred over and over, or just have to listen to continuous ringing until...
by siteadmin | Sep 27, 2019 | Industry Solutions, Live Answering Service, Veterinary
The veterinary field deals with a massive amount of daily phone calls as people call for appointment scheduling, emergencies, or general pet owners questions. An equine veterinarian knows this burden especially well. Horses require lots of expert care, after all. An...
by siteadmin | Sep 20, 2019 | Call Center, Industry Solutions, Services
In the business communication field, call centers have earned a somewhat unpleasant reputation compared to answering services. At first glance, they may seem to be functionally similar aside from the difference in the name. However, there are multiple differences...
by siteadmin | Sep 13, 2019 | Industry Solutions, Real Estate, Virtual Answering Service
In any industry, allowing tasks to pile up can result in a “death by a thousand pinpricks” scenario. Property management businesses know the feeling all too well. How is it possible to get everything done during work hours and not have to scramble the next day? Is...
